NHC
The big asks of British Airways
It’s hard to know what to fully make of the dreadful mess in which British Airways finds itself today. It follows over three full days of massive disruption to the airline’s business that has resulted in wide scale flight cancellations around the world, huge queues at terminals at the UK’s major airports and many in other countries, and a severe hit on reputation and trust that could cost BA dearly. According to BA, a computer systems failure led to all this. It was caused by a power outage at a data centre near Heathrow airport in London on Saturday May 27, they said. That event knocked out all the airline’s means of managing flights, aircraft movements, passenger bookings, check-ins, baggage handling, you name it, even their phone systems. The impact was global, affecting operations everywhere. The result has been ugly scenes on the TV screens in every broadcaster’s news bulletins throughout this past weekend and during the Monday Bank Holiday in the UK, showing airport terminals packed with crowds looking for answers and solutions that nobody was able to answer or fully deliver. It’s been splashed across the front pages of newspapers here and worldwide, every day for three days. …
First published as The big asks of British Airways on NHC
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